Frequently Asked Questions | Robin’s Place ChildCare
What makes Robin’s Place different from other Mesa childcares?
Robin’s Place stands out because we combine:
- A
family-owned atmosphere
- Inclusive care for children with
special needs
- High-quality early learning programs
- Consistent
communication and transparency
- A reputation for loving, long-term relationships with families
Many of our enrolled children are
siblings of former students — a sign of the deep trust families have in us.
What age groups do you serve?
Robin’s Place ChildCare accepts children from infants (0 months) through school-age (up to 12 years old). Our programs are carefully designed for each developmental stage:
- Infant Care (0–1 year)
- Toddlers (1–2 yrs)
- Preschool (3–5 years)
- Childcare & Daycare (0–12 years)
We also offer before and after school care, as well as transportation for school-age children.
Do you accept DES childcare subsidy?
Yes. We proudly accept DES (Arizona Department of Economic Security) childcare subsidies to support eligible families.
Our staff can help guide you through the application or renewal process. Please notify us during enrollment if your family qalifies or is applying for DES benefits.
What are your hours of operation?
We are open Monday to Friday, 6:00 AM to 6:00 PM and Saturday 6:00 AM to 3:00 PM.
Early drop-off and late pick-up options may be available based on staffing and scheduling. Please speak with our team in advance if you have special scheduling needs.
Saturday care is offered on a limited basis and requires advance registration. Availability may vary depending on age group and staffing.
Are you an inclusive daycare?
Absolutely. Inclusion is one of our core values.
We welcome children of all abilities, including those with physical disabilities, developmental delays, learning differences, or other special needs.
We work with families to understand any accommodations required, and we design plans that allow each child to learn and participate meaningfully in daily activities.
If your child has an Individualized Family Service Plan (IFSP) or Individualized Education Program (IEP), please provide a copy during enrollment so we can support your child fully.
What meals and snacks do you provide?
We serve two nutritious meals and two snacks daily.
Meals are designed to be well-balanced and child-friendly. We follow appropriate portion sizes and state nutritional guidelines.
Special dietary needs, allergies, and food restrictions are carefully accommodated. We ask families to communicate any dietary considerations during enrollment.
We also encourage healthy eating habits by modeling good choices and offering a variety of textures and flavors.
How do you handle discipline and behavior guidance?
We follow a positive guidance philosophy that helps children learn appropriate behaviors through:
- Redirection
- Modeling
- Consistent expectations
- Natural consequences
- Clear communication
We never use punishment, fear-based methods, or exclusion as a strategy. Instead, our teachers help children develop emotional regulation, problem-solving skills, and empathy.
Parents are kept informed of behavioral challenges and are welcome to collaborate with us on strategies that support their child’s success.
How do I enroll my child?
You can begin the enrollment process in three simple steps:
- Schedule a tour of our facility.
- Complete enrollment forms (application, health history, immunization record, emergency contacts).
- Submit any DES or subsidy documentation if applicable.
Visit our
Enrollment page for full details. Our team is happy to walk you through the process and help with any questions.
What if my child gets sick during the day?
We have a clear illness policy in place to protect all children and staff.
If your child develops symptoms during the day (fever, vomiting, rash, etc.), we will contact you immediately for pick-up. Children may return when symptoms are resolved and they are fever-free for 24 hours without medication.
Our team sanitizes surfaces and toys regularly and encourages handwashing throughout the day to prevent the spread of germs.
How do you communicate with parents?
We believe in frequent and open communication. Our teachers and staff provide:
- Daily verbal or written updates
- Notes on feeding, sleep, diapering (for infants and toddlers)
- Highlights of activities and milestones
- Immediate calls if urgent concerns arise
- In-person check-ins at drop-off and pick-up
- We use our award-winning child care management software, ProCare, which provides instant messages, video, pictures, and real-time notes on children’s activities throughout the day.
We are always available via phone or email during operating hours. Parents are welcome to speak with us anytime about their child’s progress or needs.
Is your staff trained and certified?
Yes. All Robin’s Place staff members:
- Complete
background checks
- Are
CPR and First Aid certified
- Receive training in
child development and safety
- Participate in
ongoing professional development
Our leadership team also brings years of experience in early childhood education and special education, ensuring our programs meet high standards of care and learning.
Do you offer transportation for school-age children?
Yes. We provide before and after school transportation to and from select local elementary schools in Mesa.
This service is supervised, timely, and included as part of our school-age program. Please ask during your tour which schools are currently covered.
What safety measures do you have in place?
Safety is a top priority. Our facility includes:
- Secure, code-protected entry
- Clean, hazard-free play areas
- Regular emergency drills
- Child supervision ratios that meet or exceed state requirements
- Emergency contact verification
- Staff trained in health and safety procedures
We also enforce strict pick-up procedures and ID checks to ensure children are released only to approved guardians.
How do I enroll my child?
You can begin the enrollment process in three simple steps:
- Schedule a tour of our facility.
- Complete enrollment forms (application, health history, immunization record, emergency contacts).
- Submit any DES or subsidy documentation if applicable.
Visit our
Enrollment page for full details. Our team is happy to walk you through the process and help with any questions.
